Return and shipping Policies
Because of the personal nature of the products we sell, we will not accept returns or exchanges.
We are happy to answer any questions about the size, firmness, color, etc of any of the products we sell. Just email us at firstname.lastname@example.org. However, after a purchase is made, we will not accept returns because a customer ordered the wrong item, or was unsatisfied with the item for whatever reason. Please read the size charts thoroughly, reference the pictures for scale, read the shore firmness descriptions, and again, email with any questions.
Please inspect your purchase thoroughly before opening the plastic package. In the unlikely event we have sent you the wrong item or the item you received has a flaw that was not mentioned in the description, we will offer a refund. You must contact us within 5 business days of receipt for a refund. If the returned item(s) does not meet the criteria for a refund, the customer will not receive their money back. In addition, the customer will be charged for shipping. For sanitary reason, toys that are not in their original and sealed packages will not be accepted. Again, Please inspect your purchase thoroughly before opening the plastic package. None of these returned toys will be resold. If an item is damaged in shipping, it is the customer's responsibility to contact the carrier and then us. Where applicable, we can help initiate a claim with the carrier.
Shipping policyMost in-stock items will be shipped in 1-3 business days. Shipping times and costs will be calculated at checkout. While we do our best to choose only carriers that will be reliable and quick, all shipping times are only estimates. We are not responsible for delayed deliveries, damaged packages, or lost packages. If an item is damaged or lost in shipping, it is the customer's responsibility to contact the carrier and then us. Where applicable, we can help initiate a claim with the carrier. When available, we will offer higher-cost options for those who want faster shipping and added features, such as signatures and insurance.